REEL ROCK 19 FAQ
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Join our live chat support, which is faster.
Just click the chat icon on the bottom right corner.
The RR19 Annual Package is the way to purchase a year long subscription to Reel Rock Unlimited and contains additional benefits such as a RR19 Live Show Discount, RR19 Streaming Access, a Limited Edition T-Shirt, and weekly giveaways.
Existing Annual Subscribers will have automatic access to these benefits.
Yes! Click here to purchase a gift subscription. This is a one-year package and will not auto renew.
After purchasing the RR19 Annual Package, we'll send an email with follow-up information on how to get the free tee. The shirt is free, you'll just pay for shipping based on your shipping address.
Yes - existing RR Unlimited subscribers will have access to all RR19 Annual Package benefits as long as your account does not expire before March 1, 2025.
Users with accounts that expire before March 1, 2025 will need to resubcribe to access RR19 benefits.
Reel Rock 19 will be available to purchase and rent starting April 24th, 2025.
Reel Rock 19 features three new films: Death of Villains, Riders on the Storm and The Cobra & The Heart.
Please note that no bonus films are featured in the RR19 release.
Yes, RR19 will be available to purchase for $35 or to rent for 7 days for $20. Click here to order now.
Reel Rock Unlimited annual subscribers will automatically have full access to RR19 for the duration of their subscription.
You'll have 7 days to watch RR19 from the moment you purchase the rental. If you purchase the rental presale, your 7 day period will start on April 24th. You can watch the film as many times as you'd like within the 7 day window.
REEL ROCK Unlimited FAQ
Need help with you password reset?
Join our live chat support, which is faster.
Just click the chat icon on the bottom right corner.
No - you can watch on your desktop or in the apps. If you'd like to stream on the Reel Rock Unlimited app, search for "Reel Rock" in the iOS, Android, Roku or Firestick app stores. Once downloaded, log in with your email address and password and you're good to go.
Click here to mange your subscription.
Yes! Select “Monthly Billing” at checkout to be billed monthly, in 12 installments.
No; by subscribing, you agree to be billed for the full 12-month period. Reel Rock Unlimited is a 12-month contract billed in annual or monthly installments. Your subscription will auto-renew after 12 months unless canceled before your renewal date.
Yes - you can save the films for offline viewing within the RR Unlimited app. Open the video you want to save and click the save button in the top right corner of the video player. To find the saved video, click the “Library” button at the bottom of the app and then “Offline.”
Please note that offline viewing is not available on the desktop version of RR Unlimited.
No - Unlimited Films are only available for offline viewing within the RR Unlimited app. To save the film for offline viewing, open the video you want to save within the app and click the save button in the top right corner of the video player. To find the save video, click the “Library” button at the bottom of the app and then “Offline.”
Please note that offline viewing is not available on the desktop version of RR Unlimited.
Reel Rock Unlimited is a separate website from https://reelrocktour.com/ so the same login won’t work automatically on both. Click here to login to RR Unlimited.
Check your spam or promotions folder if the confirmation email doesn’t pop up in your main inbox. These are automated messages that can be filtered out by your email service. If you still can’t find your email, contact us and we’ll be happy to help.
The streaming quality will adjust automatically based on your internet speed. If your internet connection is poor or inconsistent, or if you have too many devices connected to your WIFI, you may experience problems during playback. Try turning off WIFI on devices you are not using or move closer to your router. If all else fails, you can try connecting your device directly to your router with an ethernet cable.
Download the Reel Rock app for iOS, Android, Roku and Amazon Fire TV. You can also stream via web browser on your phone, tablet, laptop or desktop. Simply navigate to the Reel Rock Unlimited page, create a login and password, and you’re ready to watch. (note: if you didn’t purchase the Reel Rock Annual Package, you’ll need to upgrade to view the 150+ films on Reel Rock Unlimited.)
Using the Reel Rock Unlimited Roku channel, you can view the content easily on your TV.
3rd generation Roku devices and higher are supported for up to 1080p playback. Roku 4 and higher support 4K playback. Older Roku devices are not supported.
Follow these steps to log in:
1. Add the Reel Rock Unlimited Roku channel to your Roku.
2. Open the Reel Rock Unlimited Roku channel on your Roku and click SIGN IN. It will give you an activation code.
3. On a different device (computer or phone), visit the Activate page & login (if you are not). Enter the code from the Roku channel, and click Activate.
4. The Reel Rock Unlimited channel should load and you are all set to watch.
Installing, logging in, and watching
Here are the steps to install a tvOS app on your Apple TV if you are already a subscriber:
1. Turn on your Apple TV (4th Generation) and open the App Store. Also, be sure that you are running tvOS 11 or higher.
2. Search for Reel Rock Unlimited.
3. Install it on your Apple TV.
4. Once installed, open the app and click the Sign In button.
5. The app will provide you with an activation code.
6. On a computer or mobile device, visit the activate page, sign in (if you are not), and enter that code.
7. The app will then refresh, and you will be able to watch Reel Rock Unlimited.
Note: Our AppleTV app should not be confused with the Apple TV+ app; this is an entirely separate app on tvOS for Apple's original content.
Adding titles to "My List"
The "My List" function is located under "Library," which is at the top of the app. As a subscriber, you can add titles to the list by clicking and holding on the title until a new window pops up. That window should allow you to add the title to "My List."
If you want to watch Reel Rock Unlimited on your iPhone or iPad, make sure you are running iOS 12 or higher. Then you can follow these steps:
1. Download the Reel Rock Unlimited iOS app on your iPhone or iPad.
2. Open the app and tap Sign In.
3. Enter your email address and tap Continue.
4. You will then be sent a sign-in email to your email inbox. You can open this email on your iOS device or on a separate device. NOTE: If you have trouble with the link on the same device, try clicking the link in your email on a separate device to log in.
5. Click the Sign In link within that email and the iOS app will refresh and log you in to watch!
If you have a password, try these steps to login:
1. Download the Reel Rock Unlimited iOS app on your iPhone or iPad.
2. Open the app and tap Sign In.
3. Enter your email address and tap Continue.
4. On the next page, enter your password and click Sign In.
5. If successful, you will be logged in to watch.
6. If not successful, you can reset or set a password to login on that page, or use the email link method above.
If you want to watch Reel Rock Unlimited on your Android device, make sure your device is running Android 5.0 or higher. Then follow these steps:
1. Download the Reel Rock Unlimited Android app on your tablet or phone.
2. Open the app and tap Sign In.Enter your email address and tap Continue.
3. You will then be sent a sign-in email to your email inbox. You can open this email on your Android device or on a separate device.
4. Click the Sign In link within that email and the app will refresh and log you in to watch!
NOTE: If you have trouble with the link on the same device, try clicking the link in your email on a separate device to log in.
If you've downloaded the Reel Rock Unlimited app on Android, you can Chromecast directly from the player in the app to a Chromecast device connected to the same network as your Android device.
Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise. Only external Chromecast devices are officially supported. While there is no comprehensive list of supported and unsupported models, if you provide the model number to our Support team, we are happy to check for you.
1. Launch the Android app and open a video. Tap the screen so that the player controls appear. If you see the Chromecast icon in the lower right of the screen, you will be able to Chromecast the video.
2. Tap the desired destination in the menu that appears. This will start the Chromecasting.
3. Once you are successfully Chromecasting, the video will appear on the connected TV screen. On your Android device, you will see the player and video control options. To fast forward, rewind, or pause the video, use the player controls within the app. You can also click on a spot in the progress bar to fast forward or rewind.
4. Note: When Chromecasting, you will not be able to use the player controls that appear on your Android device's lock screen. You would need to unlock your phone and use the controls within the app.
5. To disconnect from Chromecast, tap the Chromecast icon within the player, and then tap the Stop Casting option that appears in the window that pops up.
Control captions when castingCaptions, if available, can be controlled directly within the player in the app when you are casting. They cannot be controlled on the TV screen.
If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:
1. On your TV, open the internet browser and visit the site.
2. Enter your email address, submit, and you will be emailed a link.
3. On a separate device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
4. Go back to your TV browser, and you should be logged in to watch.
If these steps don't work, then it's likely that your Smart TV will not be compatible. In this case, you can try casting via Chromecast or Airplay with Apple devices.
Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.
Giveaways & Discounts
No purchase necessary to enter the gear giveaways. If you are not a subscriber, email us directly with your info to enter.
Add any apparel or poster item to your cart, enter your code at checkout in the “Gift Card / Discount Code” box and click apply. Your discount code will be valid as long as you’re an Unlimited subscriber and can be applied to as many orders as you place within that time.
Make sure that the email address listed on your order is the same address you used to purchase Reel Rock Unlimited. The discount code will only work with email addresses that are associated with your RR Unlimited account.
Codes were emailed to all Unlimited subscribers. Please check your spam or promotions folder if the code isn't in your inbox. If you still can’t find it, please contact our support team.
HOST A REEL ROCK 19 SHOW
Interested in hosting a Reel Rock 19 show? You will find all the information you need in our HOST A SHOW section. Someone from our team will follow up after you've submitted your responses.
GIVEAWAYS
NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING.1. Eligibility: Giveaway (the “Giveaway”) is open only to those who fulfill the stated requirements of the campaign and who are over 18 years old as of the date of entry. The Giveaway is only open to legal residents of eligible countries and is void where prohibited by law. Employees of Reel Rock Film Tour (the “Sponsor”) their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Giveaway. The Giveaway is subject to all applicable federal, state and local laws and regulations. Void where prohibited.2. Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of Reel Rock Film Tour, as final and binding as it relates to the content. The Giveaway is subject to all applicable federal, state and local laws.3. Giveaway Period: Entries will be accepted starting with the reveal of the campaign and ending Sunday, March 27 2022 11:59pm MT. 4. How to Enter: Below are the methods to enter the Giveaway drawing. The entry must fulfill all Giveaway requirements, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Reel Rock Film Tour. You may enter only once. You may not enter more times than indicated by using multiple email addresses, identities or devices in an attempt to circumvent the rules. You may enter without purchase by emailing contact@reelrocktour.com. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of Reel Rock Film Tour. Please note that creating multiple accounts during social media giveaways might also result in a ban on the correlating platform. 5. Incomplete participations: Sponsor is not responsible for lost, late, incomplete, postage due, invalid, unintelligible or misdirected entry applications, which will be disqualified and ignored. In the event of a dispute as to any entry application, the authorized account holder of the email address, if applicable, used to register will be deemed to be the Entrant. No entries will be accepted from or on behalf of, corporations, trusts, partnerships, or other entities.6. Prizes: Winners will receive the announced prices of the campaign. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution permitted except at Sponsor's discretion. Any and all prize related expenses, including without limitation any and all federal, state, and/or local taxes shall be the sole responsibility of the winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for Reel Rock Film Tour to use winner's name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.7. Odds: The odds of winning depend on the number of eligible entries received in the Giveaway prior to the drawing date.8. Winner selection and notification: Winners of the Giveaway will be selected in a random drawing under the supervision of the Sponsor. Winners will be notified via email to the email address they entered with or via message on the social media platform of the campaign with within five (5) days following the winner selection. Reel Rock Film Tour shall have no liability for a winner's failure to receive notices due to winners' spam, junk e-mail or other security settings or for winners' provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within fifteen (15) days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, prize may be forfeited and an alternate winner selected. The receipt by winner of the prize offered in this Giveaway is conditioned upon compliance with any and all federal and state laws and regulations.ANY VIOLATION OF THESE OFFICIAL RULES BY ANY WINNER (AT SPONSOR'S SOLE DISCRETION) WILL RESULT IN SUCH WINNER'S DISQUALIFICATION AS WINNER OF THE GIVEAWAY AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.9. Rights Granted by you: By entering this contest you understand that Reel Rock Film Tour , anyone acting on behalf of Reel Rock Film Tour , or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the world, your entry, including, without limitation, the entry and winner's name, portrait, picture, voice, likeness, image or statements about the Giveaway, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation.10. Terms: Reel Rock Film Tour reserves the right, in its sole discretion to cancel, terminate, modify or suspend the Giveaway should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Giveaway. In such case, Reel Rock Film Tour may select the recipients from all eligible entries received prior to and/or after (if appropriate) the action taken by Reel Rock Film Tour. Reel Rock Film Tour reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Giveaway or website or violates these Terms & Conditions. Reel Rock Film Tour has the right, in its sole discretion, to maintain the integrity of the Giveaway, to void entries for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by Giveaway rules; or the use of bots, macros or scripts or other technical means for entering. Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the Giveaway may be a violation of criminal and civil laws and should such an attempt be made, Reel Rock Film Tour reserves the right to seek damages from any such person to the fullest extent permitted by law.11. Limitation of Liability: By entering you agree to release and hold harmless Reel Rock Film Tour and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant's participation in the Giveaway and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries.12. As a condition of participating in this Giveaway, participant agrees that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Giveaway, shall be resolved individually, without resort to any form of class action, exclusively before a court located in Germany having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys' fees, other than participant's actual out-of-pocket expenses (i.e. costs associated with entering this Giveaway), and participant further waives all rights to have damages multiplied or increased.13.Winners List: To obtain a copy of the winner's name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to:Reel Rock Film Tour551 Marine St.Boulder CO 80302Requests must be received no later than two months after the end of the campaign.14. Sponsor: The Sponsor of the Giveaway isReel Rock Film Tour551 Marine St.Boulder CO 80302Contact: contact@reelrocktour.com
REEL ROCK ANNUAL PACKAGE
Check your email for your Annual Pass receipt for a unique code to use at checkout to redeem your Reel Rock Vintage tee for free. You will just pay for shipping. Make sure to order by March 31, 2022. All tees ship in mid-April. You will receive shipping updates and tracking info as it becomes available.
March 1, 2023.